Return & Warranty Policy

At Greater Ag Parts, we’re committed to providing quality parts and making the return process as smooth as possible. Below are our policies for returns, warranties, and core returns.

Return Policy for Uninstalled Parts

We gladly accept returns for uninstalled parts under the following conditions:

  • Within 30 days of shipping – Credit will be issued back to your account.
  • After 30 days – A 15% restocking fee will apply.
  • After one year – Returns are not eligible for acceptance.

Additional Return Conditions

To help ensure a successful return:

  • Please note that we are unable to cover damage that occurs during shipping. If your order arrives damaged, we encourage you to contact us right away so we can assist.
  • All components included with the original product should be returned.
  • Items must be returned in original packaging.
  • Return shipping is the customer’s responsibility unless the return qualifies under a warranty.
  • Returns are generally accepted up to 10% of total purchases over a 12 month period.
  • Special orders and discontinued products are not eligible for return.
  • Promotional orders may require an offsetting order for return eligibility.
  • Once the return is received and processed by our vendor, credit is typically issued within 2-3 business days.

Warranty Policy

We stand behind our products and offer warranty support for properly installed parts:

  • 1-Year warranty on installed products.
  • If approved under the vendor’s warranty, shipping costs will be reimbursed.
  • Products are evaluated by the vendor to determine warranty eligibility. Warranty may not apply in cases involving:
    • Modifications
    • Unusual activity or improper use

Return & Warranty Process

To process a return or warranty claim, follow these steps:

  1. Contact us – We will generate a Return Order Number from the vendor.
  2. Prepare your return – A return label will be provided when applicable, along with instructions for including your Return Order Number.
  3. Vendor review – If the item was installed, the vendor will inspect it for warranty qualification.
  4. Resolution – If approved, we’ll issue a replacement or account credit.
  5. Shipping reimbursement – If covered under warranty, applicable shipping costs will be refunded.

Core Return Policy

For orders that include a core:

  • We’ll reach out with details about the return process.
  • Most vendors require a completed core return form, which we will provide to you.
  • Prompt return of cores helps ensure proper credit processing.

Disclaimers

  • Availability may occasionally change due to vendor inventory updates. If this happens, we’ll contact you to review your options.
  • While we cannot assume responsibility for shipping damage, we’re here to help—please reach out if your order arrives in less-than-ideal condition.